1Who we are
VIAJES auténticos INDONESIA is a travel agency based in Labuan Bajo, Flores, Indonesia. This policy explains what information we collect through this website and how we use it.
2Information we collect
When you fill in the booking form on a tour page: your name, WhatsApp number, contact number with country code, the tour you chose, departure date, number of guests and any notes you write.
When you write a review: your name, rating and review text.
When you contact us on WhatsApp or by email: the conversation and any information you share there.
3How we use your information
We use your information to answer your request, prepare an offer, arrange your trip and contact you about your booking. New reviews only appear on the website after we approve them.
We do not use your information for advertising, and we never sell or rent it to anyone.
4Sharing with partners
To arrange your trip, we share only what is needed with the partners involved, such as boat operators, accommodation, guides and transport providers. For example, names and number of guests for a boat passenger list.
WhatsApp, email services and Google Maps are third-party services with their own privacy policies.
5Cookies and third-party services
This website only uses the cookies needed for the forms and admin panel to work securely. We do not use advertising or tracking cookies.
The location map is loaded from Google Maps and the fonts from Google Fonts, so Google may receive your device’s internet (IP) address when a page opens.
6Storage and security
Booking information is stored on the website’s server and can only be accessed by the site managers through a password-protected admin panel. We keep it for as long as needed to serve your trip and meet administrative obligations.
7Your rights
You can ask for a copy of your information, ask us to correct it, or ask us to delete it at any time. Send your request to infoviajesautenticosindonesia@gmail.com or on WhatsApp, and we will reply as soon as possible.
8Changes to this policy
This policy may be updated from time to time. The date of the last update is always shown at the top of the page.
Any questions?
Contact us on WhatsApp or by email. We are happy to explain.